Private demoNM
Response rules
A fast first response, by design.
Review the guardrails that keep every boat inquiry moving toward a conversation.
Response timing
Core response behavior is managed for conversion performance
Under 60 seconds
Target response time is locked and managed by HarborSignal to protect the buyer experience.
- Business hours
- Mon–Sat · 8:00 AM–6:00 PM
- Sunday
- 10:00 AM–4:00 PM
After-hours lead response
Continue the approved inquiry flow outside dealership hours.
Human handoff
When buyer intent or a request needs a salesperson
Escalate hot leads immediately
Notify the assigned salesperson when a buyer meets the selected hot-lead signals.
Escalation signals
Ready in 30 days Requests appointment Trade-in Financing Calls requested
Qualification questions
Shown in the approved follow-up flow
- 1
When are you hoping to purchase?
- 2
Are you considering financing or a trade-in?
- 3
Where will you be boating most often?
- 4
Would you like to schedule a visit or conversation?